Refund & Return Policy

At Aauraful, we carefully select, prepare, and pack every candle, home décor, and customised product to ensure it reaches you in the best possible condition. We understand that sometimes an order may arrive damaged, defective, or different from what you ordered. This policy explains the circumstances under which returns, exchanges, or refunds may be applicable.

1. Return Eligibility

• Returns are accepted only for eligible products.

• The product must be unused, undamaged, and in its original condition and packaging.

• All original tags, accessories, inserts, and packaging should be retained where applicable.

• Return requests should preferably be raised within 48 hours of delivery.

• Products that have been used, altered, damaged due to improper handling, or returned without the required packaging may not be accepted.

2. Damaged or Defective Products

• If your order arrives damaged or defective, please contact Aauraful within 48 hours of delivery.

• Please provide clear photographs of the product, packaging, shipping label, and damage.

• An unboxing video may also be requested for verification, especially for high-value or fragile orders.

• After reviewing the request, our team will determine the appropriate resolution, which may include a replacement, exchange, or refund.

3. Incorrect or Missing Products

• If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

• We may request photographs/videos and your order details to verify the issue.

• Once verified, Aauraful will arrange an appropriate replacement or other eligible resolution.

4. Personalised & Customised Products

  • Personalised, customised, or made-to-order candles and décor products are generally non-returnable and non-refundable, as they are specially prepared according to the customer’s requirements and specifications.
  • If a personalised or customised product is received damaged, defective, or incorrectly prepared due to an error from Aauraful, please contact us within 48 hours of delivery with your order details and clear photographs/videos of the product.

5. Non-Returnable Products

The following may not be eligible for return or refund:
  • Personalised or customised candles and décor products where the customer has provided incorrect names, messages, photographs, or other customisation details.
  • Products that have been used, burned, altered, modified, or damaged after delivery due to customer handling.
  • Products damaged due to improper use, storage, handling, or care after delivery.
  • Products returned without their original packaging, labels, accessories, or other items supplied with the order, where applicable.
  • Products specifically marked as non-returnable or non-refundable on the product page.
  • Return or refund requests submitted after the applicable return period.
  • Products that show signs of wear, burning, melting, or use, unless the issue is due to a manufacturing defect or damage that existed when the product was delivered.

 

6. Return Process

To request a return:

Step 1: Contact Aauraful through our phone number or email.

Step 2: Share your order number and details of the issue.

Step 3: Provide photographs/videos of the product if requested.

Step 4: Our team will review your request and confirm whether it is eligible.

Step 5: If approved, we will provide instructions for the return or replacement.

7. Refund Eligibility

A refund may be considered when:

• The product is confirmed to be defective or damaged and a replacement is not possible.

• An incorrect product was delivered and a suitable replacement cannot be arranged.

• An order is cancelled before processing/dispatch, where cancellation is permitted.

• Aauraful is unable to fulfil an order due to product unavailability.

• Any other refund is approved by Aauraful according to the circumstances of the order.

8. Refund Processing

• Once a refund is approved, it will generally be processed to the original payment method, where applicable.

• The time taken for the amount to reflect in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

• Shipping or other applicable charges may be non-refundable unless the issue occurred due to an error from Aauraful.

9. Return Shipping Charges

• If the return is due to a damaged, defective, missing, or incorrect product received from Aauraful, we will make reasonable efforts to arrange the return/replacement without additional charges.

• Returns requested for reasons not covered under this policy may be subject to applicable shipping or handling charges.

10. Order Cancellation & Refund

• Orders may be cancelled before they are processed or dispatched, subject to our cancellation terms.

• Once a personalised/customised order has entered production, cancellation may not be possible.

• Orders that have already been dispatched generally cannot be cancelled.

11. Replacement Instead of Refund

Where possible, Aauraful may offer a replacement or exchange instead of a refund, particularly when the same or a comparable product is available.

The final resolution will depend on the nature of the issue and product availability.

12. Contact Us

Aauraful

Address:
Sector 1, House No. 9,
Gitanjali Nagar, Raipur,
Chhattisgarh, India – 492001

Phone:
+91 96696 90366

Email:
rashmisoni8211@gmail.com