Exchange Policy
Exchange Policy
At Aauraful, we carefully craft every candle and home décor piece to bring beauty, warmth, and a special touch to your space. If you receive a product that is damaged, defective, or different from what you ordered, we are happy to assist you with an eligible exchange.
1. Eligibility for Exchange
• Exchange requests are accepted only for eligible products.
• The product must be unused, undamaged, and in its original condition and packaging.
• The product should include all original accessories, tags, inserts, and packaging where applicable.
• Exchange requests should preferably be raised within 48 hours of delivery.
• Products that have been used, altered, washed, damaged after delivery, or returned without original packaging may not be eligible for exchange.
2. Damaged or Defective Products
• If your order arrives damaged, defective, or with a missing/incorrect item, please contact Aauraful within 48 hours of delivery.
• Please provide clear photographs and, where required, an unboxing video showing the condition of the package and product.
• Our team will review the issue and determine whether the product qualifies for an exchange.
• If the issue is confirmed to be from our side, we may arrange a replacement with the same or a similar product, subject to availability.
3. Incorrect Products
• If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.
• After verification, Aauraful will arrange an eligible replacement where applicable.
4. Personalised & Customised Gifts
- Personalised, customised, or made-to-order candles and décor products are generally not eligible for exchange, as they are specially prepared according to the customer’s requirements.
- However, if a personalised or customised product is received damaged, defective, or incorrectly made due to an error from Aauraful, please contact us within 48 hours of delivery with the relevant order details and supporting photos/videos.
5. Products Not Eligible for Exchange
Exchange requests may not be accepted for:
• Products damaged due to misuse or improper handling.
• Products that have been used or altered after delivery.
• Personalised products where the information provided by the customer was incorrect.
• Products returned without original packaging or required accessories.
• Requests made after the applicable exchange period.
• Products specifically marked as non-returnable or non-exchangeable on the product page.
6. Exchange Process
To request an exchange:
Step 1: Contact Aauraful through our provided phone number or email.
Step 2: Share your order number and details of the issue.
Step 3: Provide photographs/videos if requested.
Step 4: Our team will review your request.
Step 5: If approved, we will guide you through the replacement/exchange process.
7. Product Availability
• Exchanges are subject to product availability.
• If the exact product is unavailable, Aauraful may offer a suitable alternative of comparable value or another resolution, depending on the circumstances.
8. Exchange Shipping
• If the exchange is approved due to a damaged, defective, or incorrect product received from Aauraful, we will make reasonable efforts to arrange the replacement without additional shipping charges.
• Exchange requests arising from customer-related reasons may be subject to applicable shipping or handling charges.
9. Refunds
• An exchange does not automatically result in a refund.
• If a replacement is not possible due to product unavailability or other valid circumstances, an alternative resolution or refund may be offered according to our applicable Refund Policy.
10. Contact Us
Aauraful
Address:
Sector 1, House No. 9,
Gitanjali Nagar, Raipur,
Chhattisgarh, India – 492001
Phone:
+91 96696 90366
Email:
rashmisoni8211@gmail.com