Privacy Policy

At Aauraful, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or use our services.

By using the Aauraful website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

At Aauraful, we collect information that is necessary to process your orders, provide our services, communicate with you, and improve your shopping experience. The information we may collect includes:

  • Personal Information: Your name, email address, phone number, and billing or shipping address.
  • Order Information: Details of the candles, décor products, customised items, quantities, and orders you purchase.
  • Payment Information: Payment and transaction details required to process your purchases. Payment information may be processed securely through our third-party payment providers.
  • Customisation Information: Names, messages, photographs, or other details you voluntarily provide when requesting personalised or customised products.
  • Communication Information: Information you provide when contacting us through email, phone, contact forms, or other customer-support channels.
  • Website Usage Information: Information about how you interact with our website, such as pages visited, browsing activity, device information, browser type, and approximate location.
  • Technical Information: IP address, cookies, and similar technologies may be collected to maintain website security, improve functionality, and understand website usage.
 

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your Aauraful orders, including candles, décor products, and customised items.
  • Arrange shipping and delivery of your purchases to the address provided by you.
  • Create and customise personalised or customised products according to the details and instructions you provide.
  • Process payments and manage transactions securely.
  • Send order confirmations, payment updates, shipping notifications, and delivery information.
  • Provide customer support and respond to your questions, requests, feedback, or complaints.
  • Improve our website, candle collections, products, services, and overall customer experience.
  • Protect our website and customers by detecting and preventing fraudulent, unauthorised, or illegal activities.
  • Send promotional offers, new product updates, festive collections, and marketing communications, where permitted and where you have provided the appropriate consent.

3. Payment Information

• Payments may be processed through secure third-party payment gateways.

• Aauraful does not generally store complete credit/debit card information on its own servers.

• Payment information is handled according to the security and privacy practices of the respective payment service provider.

4. Sharing of Information

Aauraful does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to provide our services, including:

• Courier and delivery partners for fulfilling orders.

• Payment gateways and payment service providers for processing transactions.

• Website hosting, technology, analytics, or service providers that help us operate our website.

• Customer support or communication service providers where required.

• Government authorities or legal bodies when required by applicable law.

Only information reasonably necessary for the relevant service or legal requirement will be shared.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences.

• Keep items in your shopping cart.

• Understand how visitors use our website.

• Improve website performance and functionality.

• Provide relevant content or marketing where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Data Security

Aauraful takes reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide our services.

• Maintain business and transaction records.

• Resolve disputes and customer-support requests.

• Meet legal, tax, accounting, or regulatory requirements.

When information is no longer required, we may securely delete or anonymise it where appropriate.

8. Personalised & Customised Product Information

  • If you provide photographs, names, messages, or other personal information for a personalised or customised Aauraful product, we use such information only as reasonably necessary to process your order and provide the requested service.
  • Customers are responsible for ensuring that they have the necessary permission or consent to provide photographs, names, messages, or personal information belonging to other individuals for customisation purposes.

9. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.

Aauraful is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Children's Privacy

Our website is intended for general users and is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information, where legally permitted.

• Withdraw consent for certain communications.

• Opt out of promotional or marketing communications.

To make a privacy-related request, please contact us using the details below.

12. Marketing Communications

If you have opted to receive promotional communications from Aauraful, we may send information about products, offers, new collections, or special occasions.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in the communication or contacting us directly.

13. Changes to This Privacy Policy

Aauraful may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with the revised Last Updated date.

14. Contact Us

Aauraful

Address:
Sector 1, House No. 9,
Gitanjali Nagar, Raipur,
Chhattisgarh, India – 492001

Phone:
+91 96696 90366

Email:
rashmisoni8211@gmail.com